When greeting a client before the service, what should you do?

When greeting a client before the service, smiling and acting professionally is essential for setting a positive tone for the appointment. This approach helps to create a welcoming and comfortable atmosphere, making the client feel valued and respected. A warm smile and professional demeanor convey that the stylist is not only skilled but also attentive and ready to provide excellent customer service.

Establishing a good rapport right from the beginning can ease any apprehensions the client may have, especially if they are new or anxious about the service. This first impression is crucial as it can significantly influence the client's overall experience and satisfaction with the service being provided.

While discussing pricing or asking for feedback is valid at some point in the client relationship, these actions may be more appropriate after establishing a connection with the client. In contrast, immediately starting with a scalp and hair analysis can come off as overly clinical if not prefaced by a warm greeting, potentially putting the client on edge. Thus, maintaining professionalism through a friendly greeting is foundational to an effective client-stylist relationship.