Which technique is important to ensure client comfort during a scalp massage?

Supporting the client's head at all times during a scalp massage is crucial for ensuring their comfort and relaxation. When the head is properly supported, it allows the client to feel secure and at ease, which enhances their overall experience. A well-supported head also helps prevent any strain or discomfort in the neck and shoulders, creating a more enjoyable and therapeutic environment.

While it's important to consider techniques like using a soothing voice or incorporating aromatherapy oils, these elements are secondary to the physical comfort provided by proper head support. Additionally, scrubbing the scalp vigorously would create discomfort rather than the soothing experience that a massage should provide. Therefore, maintaining support for the head is the fundamental aspect that prioritizes client comfort during the service.